Privacy Policy

1 Information We Collect

• Personal Information: Name, email address, phone number, postal address, and government-issued ID details provided during booking or inquiry.
• Payment Information: Bank account details, UPI IDs, or card information shared for processing payments (handled securely by our payment partners).
• Travel Preferences: Dietary requirements, medical conditions, room preferences, and activity interests shared to customize your trip.
• Technical Data: IP address, browser type, device information, and pages visited on our website collected via cookies and analytics tools.

2 How We Use Your Information

• To process bookings, confirm reservations, and provide the travel services you request.
• To communicate with you regarding your trip, including confirmations, updates, and emergency notifications.
• To personalize your experience and recommend suitable packages, homestays, or itineraries.
• To improve our website, services, and customer support based on feedback and usage patterns.
• To comply with legal obligations and resolve any disputes that may arise.

3 Cookies & Tracking Technologies

• Our website uses cookies to enhance user experience, remember preferences, and analyze site traffic.
• Cookies are small text files stored on your device. You can disable cookies through your browser settings, though some features may not function properly.
• We may use third-party analytics services (e.g., Google Analytics) to understand how visitors interact with our site.

4 Data Sharing & Disclosure

• With Service Providers: We share necessary details with hotels, homestays, transport operators, and local guides to fulfill your booking.
• With Payment Processors: Secure third-party gateways process payments; we do not store full card details.
• Legal Requirements: We may disclose information if required by law, court order, or government authority.
• We never sell, rent, or trade your personal information to third parties for marketing purposes.

5 Data Security

• We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or loss.
• Access to personal information is restricted to authorized personnel only, who are bound by confidentiality obligations.
• While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6 Your Rights

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can ask us to correct any inaccurate or incomplete information.
• Deletion: You can request deletion of your personal data, subject to legal and contractual obligations.
• Opt-Out: You can unsubscribe from marketing communications at any time by contacting us.

7 Third-Party Links

• Our website may contain links to external sites (e.g., social media, payment gateways, or partner websites).
• We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies.

8 Children's Privacy

• Our services are not directed to individuals under the age of 18 without parental consent.
• We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us for removal.

9 Changes to This Privacy Policy

• We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
• The updated version will be posted on this page with a revised "Last updated" date.
• We encourage you to review this page regularly to stay informed about how we protect your information.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. Your trust is important to us, and we are committed to protecting your privacy while providing you with an unforgettable Spiti Valley experience.